Frequently Asked Questions

Product Availability

Cards, prints, stationary products...

The Smallprint Company reserves the right to substitute discontinued stock items with the closest available alternatives.

 

Production Timing

Timings vary and cover the various stages of production – receiving your job, logging the job, typesetting, proofing, approval, sending to print, printing, finishing and packing:

Standard Service
Once a quote has been agreed, please allow:
- up to five working days for proofing
- up to ten working days after approval of proof for despatch of goods.

These are target dates and not guaranteed and during certain busier times of the year we can take up to a week longer.

Express Service
Proofs will be issued within two working days of receipt of order and agreement of quote.

The goods are dispatched within five working days of completion of print. Please allow an additional two days if your job requires finishing services.

There is an extra charge of £40 for the first order on Express service, and an additional £6 for other orders placed at the same time.

There is a minimum five working days turn around.

Please note that some papers are not held in-house which can delay the Express Service.

Sample Service
We can supply samples of the products illustrated on this website (which are not personalised at this stage).

There is a charge of £5 for this service, which is refundable should you subsequently place an order.

 

Proofs & Cancellations

First proofs are free of charge. Colour proofs can be emailed and black and white paper proofs can be posted.

IMPORTANT Please check all aspects of the proof before amending and approving. We do not re-proof unless specifically requested to do so and a further charge of £10 will be made.

Cancellations made after design stage will be charged at £35 per job.

Cancellations made after the design and proof stage will be charged at £50 per stage.

Cancellations made after printing stage will be charged at the full price of the job.

 

Delivery

We despatch by Royal Mail Special Delivery and prices vary depending on the size of package. We also offer the Collect Plus or My Hermes service, if you prefer. Please specify at time of ordering.

UK mainland deliveries are expected to be received within one working day with the Highlands, Northern Ireland, and UK off shore requiring two working days.

Please ensure the address given for delivery is either a work address or one where there is someone available to sign for the parcel during the day.

Worldwide deliveries are also offered, but take longer depending on destination.

 

Complaints

We try our hardest to provide the very best service and the very best product and we are proud of our reputation. We will endeavour to remedy situations quickly and smoothly when we receive a complaint.

If for whatever reason you wish to cancel your order before printing we will be happy to make a full refund, unless you have used our design service and/or received a proof in which case we will deduct a £35 or £50 handling fee, as applicable.

If you reject your goods after receiving them we will either supply a free of charge reprint or make a full refund on return of the goods.

 

Privacy Policy

The Smallprint Company does not sell, trade, rent or pass on your information to other parties. We are committed to protecting your privacy and will only use the information you have provided to process your orders and to provide an efficient service.

We may use the information we collect to inform you about important changes to the website, new services and products which we think you may find of interest. We may send emails to you from time to time, and within these emails there is an opportunity for you to unsubscribe.

Please note that by using our website you are consenting to the collection and use of this
information.

Should our privacy policy change at any future date, we will ensure that these changes are made public on this page.