Friary Villas | 2-3 Friary Street | Derby | DE1 1JF | 07806 782109 | 07948 266652

Terms and Conditions: Online Shop

Terms and Conditions: Online Shop

What Happens If an Item is Out of Stock?

Cards, Prints & Stationery Products

The Smallprint Company reserves the right to substitute discontinued stock items with the closest available alternatives.


Estimated Delivery Times

We, The Smallprint Company, will do our best to meet the advertised delivery (shipping) estimates, but we cannot guarantee them. Actual delivery time will depend on the delivery method and carrier you have selected.

Charges are calculated automatically when you check out. If you have any questions about delivery, then please ask and we will help you.

We are reliant on the correct address being provided at check out. If incorrect information is submitted, which results in the return or loss of your order, we are unable to refund. We will, however, aim to replace the items and expect a shipping fee contribution.


UK: 1-3 business days

We aim to send all 1st class orders within 3 working days of the order being placed. Typically, it will then arrive the next day but it may take longer.

Royal Mail base shipping price on size & weight. Occasionally some items will travel without tracking. This flexibility allows us to keep postage prices as low as possible without actually affecting the speed with which you receive them. If you would like your order to be tracked please email and we will re-quote the delivery fee.

It is standard practice for all orders over £20 to travel with tracking.


Upgrade to Special Delivery for a speedier arrival. Currently we aim to dispatch orders within 3 working days, unless UK Special Delivery is chosen. Delivery times after that varies with your chosen method of shipping.

Please email us prior to placing your order to upgrade your delivery.

Orders placed before 3pm will arrive next day, except those placed on Friday or Saturday, which will arrive on Monday. Orders placed on Sundays will arrive on Tuesday.


Europe: 3-5 business days


Europe Airmail Special Upgrade to this service at an additional cost. You will get a tracking number and delivery time will be approx. 4-5 working days. Please email us prior to placing your order.


North America, Australia, New Zealand and Oceania: 5-10 business days 


World Airmail Cost effective with a delivery time of approx. 10-12 working days.


World Airmail Special Upgrade to this service at an additional cost. You will get a tracking number and delivery time will be approx. 7 working days, depending on customs clearance. Please email us prior to placing your order.


Customs and import taxes
Buyers are responsible for any customs and import taxes and local taxes that may apply. The Smallprint Company is not responsible for delays due to customs.

Returns Policy

We do hope that you are very happy with what you receive. If you are not, then please get in touch within 5 days of receiving your product. You must return the order to us, in its original condition, within 28 days in order to get an exchange or refund.

Any returned items will be refunded immediately minus the cost of the initial postage fee. Any faulty items must be returned to us before a replacement or refund is provided. We will only replace with the same item.

If you do send items back then please use a secure postage method, so that you can track the package. The item is your responsibility until we receive it.

The following items cannot be returned or exchanged:

  • Custom or personalised orders
  • Digital downloads
  • Gift vouchers

The Smallprint Company does not accept cancellations but please contact us if you have any problems with your order.


Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.



All prices are based on current Royal Mail guidelines.

All prices are subject to change and we retain the right to adjust prices at any given moment. Currently we do not add VAT to our products and services.

All products sold by The Smallprint Company are subject to shipping charges unless a promotional code is used. Should shipping not be calculated correctly by the website, we shall contact you to refund or invoice accordingly.

Terms of Use


Personal Information

We respect your Personal Information as defined within our Privacy Policy and shall deal with it in accordance with our Privacy Policy which can be viewed here.


User Comments, Feedback, Postcards and Other Submissions

All comments and feedback, disclosed, submitted or offered to The Smallprint Company on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, “Comments”) shall be and remain The Smallprint Company’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to The Smallprint Company of all worldwide right, title and interest in all copyrights and other intellectual properties in the Comments. The Smallprint Company is and shall be under no obligation (1) to maintain any Comments (with the exception of Personal Information as defined in our Privacy Policy) in confidence; (2) to pay to the user any compensation for any Comments; or (3) to respond to any user Comments.

You agree that none of the Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that none of the Comments submitted by you to the Site will be or contain libellous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

You agree that The Smallprint Company may use and/or disclose information consistent with our Privacy Policy.



You agree to defend, indemnify and hold The Smallprint Company harmless from and against any and all claims, damages, losses, proceedings, costs and expenses, including legal fees, arising from or related to your use of the Site.


Links to Other Web Sites

To the extent that this Site contains links to outside services and resources, including other websites, the availability and content of which The Smallprint Company does not own, operate or control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service, resource or website. Any such links are provided solely as a convenience to you. If you click on these links, you will leave this Site. The Smallprint Company makes no representations or warranties concerning and is not responsible for the content, information or other material on or accessed from any other websites that are not owned, operated or controlled by The Smallprint Company.



The Smallprint Company assumes no responsibility for, has provided relevant warranties (either express or implied) for, and shall not be liable for, any damages to, interruption of service or viruses that may infect your computer or telecommunications equipment arising from your access to or use of this site and its contents. In no event shall The Smallprint Company or any of its affiliated entities or suppliers or their respective officers, directors, attorneys, employees or agents be liable for any indirect, special, punitive, incidental, economic, exemplary or consequential loss or damage even if The Smallprint Company has been previously advised of the possibility of such loss or damage, whether in tort, under contract, negligence or otherwise, arising out of or in connection with the use, inability to use or performance of the information, services, products and materials available from the site. Nothing in these terms limits The Smallprint Company’s liability for any death or personal injury, fraud, misrepresentation on a fundamental matter or any liability which cannot be excluded by applicable law.


Inaccuracy Disclaimer

From time to time there may be information on this Site that contains typographical errors, inaccuracies, or omissions, including those that may relate to product descriptions, pricing, and availability. We reserve the right to revoke offers or correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We apologise for any inconvenience this may cause you.



This Agreement shall be governed and construed in accordance with the laws of the England and Wales. You shall submit to the non-exclusive jurisdiction of the courts of England and Wales but we reserve the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.


Third Party Trademarks

Third party trade names, product names and logos, contained in this website may be the trademarks or registered trademarks of their respective owners.



This Agreement is effective unless and until terminated by either you or The Smallprint Company. You may terminate this Agreement at any time. The Smallprint Company also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in The Smallprint Company’s sole discretion you fail to comply with any term or provision of this Agreement.


Updated January 2020